STORE POLICIES


RETURN POLICY

We will accept returns on items for up to 10 days after arrival date for exchange, credit or a full refund of product including any taxes paid at the time of sale. Shipping is not refundable. If your purchase included a 5% free shipping allowance, that amount will be deducted from the amount being refunded. Arrival Date is the day the recipient signs for the item.

All returned items must be in new, saleable condition and include all packaging, manuals and materials included with the original purchase.

Customer must pre-pay courier fees for product returned; no COD's.


NOTE: If the package appears to have been damaged during shipment, please retain all packing materials, as the carrier will need to inspect them.

RETURN AUTHORIZATION (RA) NUMBER

To ensure that your return is handled quickly and properly, you must receive a return authorization number prior to sending it back to us!

Contact us to obtain your return authorization (RA) number

Once you receive authorization, please ship the item(s) via UPS, FedEx or Canadian Post Insured.

Return in original packing material to:

The Arts Music Store

ATTN: Returns

274 Eagle St. Newmarket

Ontario Canada L3Y 1K1


Please be sure that your return authorization number is written clearly on the outside of the package. Include a copy of your sales invoice inside the package, along with instructions for processing your return (Exchange or credit)


IMPORTANT: Items returned without a valid RA number will be refused at the customer's expense.

EXCEPTIONS TO THE RETURN POLICY

  • Software, Videos, DVDs and CDs that have been opened may not be returned.
  • Print Music and Books may not be returned.
  • Ear Bud Headphones and Ear Plugs may not be returned.
  • Items that are not in a new, saleable condition may not be returned.
  • Items that have markings or flaws such as pick marks on them not present at the time of purchase may not be returned.
  • Reeds may not be returned if the packaging has been opened.
  • Harmonicas, Recorders, Kazoos, Ocarinas, Jaw Harps may not be returned.
  • Strings may not be returned if the packaging has been opened.
  • Mouthpiece returns are subject to a sterilization fee of $6.00.
  • Items that are missing any of the original packaging, manuals or materials may be subject to a 20% re-stocking fee.
  • Items designated with any of the following may not be returned: Close Out, Clearance, Discontinued, Scratch and Dent, or As Is.


We Always Sell New Items Unless Stated Otherwise

We follow common practices in the music retail industry in that we often open original packing sent from our manufacturers and suppliers. This is the case because our technicians need to set up and test for Quality Assurance or because items are produced in limited numbers and may be set up for display purposes. When we ship orders we re-pack in the original packaging when possible. Items that have been refurbished or were returns go through our inspections and will be clearly indicated. Our 100% Satisfaction Guarantee ensures that you are satisfied with every purchase.

Customers will be refunded the full amount of the product purchased including any taxes added at the time of sale, less the amount of shipping or the allowance of "free shipping" for the sale; shipping is not refundable.

DAMAGED, INCORRECT OR MISSING ITEMS

Should you receive a damaged item, we want to replace the item as quickly as possible. Please email us to arrange for pickup. We will then send you a replacement immediately.

Occasionally, mistakes happen. If you are missing an item, or if you were shipped the wrong item, we apologize for any inconvenience and will do our best to fix the problem as quickly as possible. Please email us as soon as you are aware of the problem. If we have made an error, we will correct it immediately at our expense.

DUPLICATE SHIPMENTS

If you receive a duplicate shipment because of an error on our part, we will promptly have it picked up at our expense and apply any appropriate credits or refunds.

If you are sending us an email with an order confirmation, please be absolutely certain that you have clearly indicated this. Otherwise, the order will likely be duplicated and may be returned at customer's expense.

GIFT CARDS

Gift cards may not be returned. Gift cards are valid for in-store purchases only, at either The Arts Music Store in Newmarket, ON or The Arts Music School in Aurora, ON. Cards may not be used toward the purchase of merchandise for sale on this web site. Cards may not be redeemed for cash. The Arts Music Store is not responsible for lost, stolen or damaged cards. Gift cards are typically shipped within 1-2 business days and you should receive them within 3-8 business days.

CHANGES TO RETURN POLICY

The Arts Music Store reserves the right to change our return policy at any time without prior notice.

Shipping
Free Shipping
The Arts Music Store offers free shipping on regularly priced orders with a subtotal over $199.00 CAD to customers living in provincial Canada (Free shipping does not apply to Newfoundland, Labrador, Nunavut, Yukon and Northwest Territories). Sale items do not qualify for free shipping.
Most purchases of over $199.00 will qualify for free shipping, however some over-sized or overweight items or destinations which are remote may exceed our 5% shipping allowance. If this is the case with your purchase, you only pay the difference between our shipping allowance and the actual shipping cost. You will be contacted by our sales staff with a proposal containing the total shipping charges. We will not apply any charges to your credit card until we have your authorization.
The Arts Music Store web site orders are delivered by standard shipping methods within Canada using Canada Post Ground, Expedited, Canada XpressPost and FedEx; all other countries, XpressPost and UPS.
The Arts Music Store will only ship to street residential and business addresses. We do not ship to POB addresses. Signatures are required.
We make every effort to maintain sufficient stocks of all merchandise to promptly fulfill your order, but occasionally this is not possible. If the item is backordered or sold out, you will be notified at the time the order is processed by email or phone.
All items purchased from The Arts Music Store are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.
Separate charges for shipping and handling will be shown on your order form. We reserve the right to make partial shipments, which will not relieve you of your obligation to pay for the remaining deliveries.
WE DO NOT SHIP TO ADDRESSES OF COMPANIES THAT "SHIP TO OTHER COUNTRIES", NOR DO WE USE THIRD PARTY SHIPPING COMPANIES AS WE CANNOT GUARANTEE SAFETY OF THE SHIPMENT.

Terms & Conditions
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Arts Music Store’s relationship with you in relation to this website.
The term "The Arts Music Store" or "us" or "we" refers to the owner of the website whose office is 274 Eagle Street, Newmarket, ON L3Y 1K1. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
The information contained in this website is for general information purposes only. The information is provided by The Arts Music Store and while we endeavor to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.
Every effort is made to keep the website up and running smoothly. However, The Arts Music Store takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorized use of this website may give to a claim for damages and/or be a criminal offense.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without prior written consent.

Privacy Policy
Modern information and communication technologies play a fundamental role in the activities of an organization like The Arts Music Store. We hope this policy sheds light on our intention and practices in this regard. The Arts Music Store is based in Newmarket, Canada.
Our principal activity is: Retail Musical Instrument Sales. Musical Instrument Rentals. Music Lessons and Musical Instrument Repairs.
Our privacy policy covers The Arts Music Store and its website www.theartsmusicstore.com
Organization Name: o/a The Arts Music Store, 274 Eagle Street, Newmarket, ON Canada L3Y 1K1 We currently operate one major retail and lesson store at the address above and one additional Music Lesson location at 15140 Yonge Street, Aurora, ON L4G 1M2.

Anonymous Access
You can access our Web site home page and browse our site without disclosing your personal data.
Automatic Collection of Information
We use cookies on our website to enhance your experience, gather general visitor information and track visitor numbers to our website, compiling aggregate data.
We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals.

Data Collection and Purpose Specification
We collect the personal data that you may volunteer while using our services for the purposes of registering on our site, placing an order, subscribing to an email newsletter or filling out a form.
We do not collect information about our visitors from other sources, such as public records or bodies, or private organizations.
We do not collect or use personal data for any purpose other than to respond to inquiries and process required information for sales transactions. All information collected remains in safe, encrypted portions of our website.

Children's Privacy
We do not knowingly collect personal data from children. To ensure that children's privacy is respected on our Web site, we will remove any data if the correspondence is found to be that of a minor.

Disclosure and Visitor Choice
We do not disclose or sell your personal data to other organizations.

Confidentiality / Security
We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from unauthorized access, improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss. All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data. We ensure that your personal data will not be disclosed to government institutions and authorities except if required by law or other regulation. We use a secure server.
To access the personal data we may hold about you please contact us. We will provide you with a readable copy of the personal data which we keep about you, within one week, once we are in receipt of your proof of identity. This information will be provided without any charge. We allow you to challenge the data that we hold about you. Once your identity has been verified, you may have the data erased, rectified or amended or completed. We do not reserve the right to refuse to provide you with a copy of any personal data we may have.

Your consent
By using our site, you consent to our web site privacy policy and general Terms & conditions.