We offer one of the most flexible cancellation policies of all York Region music schools.
1. One week notice if you would like to skip your lesson. This works best for family vacations and school trips; events that are planned in advance.
2. 24 hours notice "and" a rescheduled make-up lesson within the week. This works best for those last minute events or situations. If your regularly scheduled lesson is Monday evening, let us know sometime before Sunday and we can reschedule for another evening.
3. If we don’t receive either of these notice periods, we simply charge for the complete missed lesson as we’ve committed the lesson time to the Teacher.
4. If a student is ill, please let us know as soon as possible and we will glady reschedule the lesson for another day and time. If the lesson is not rescheduled within a month, we charge for the lesson. Most customers are able to reschedule the lesson within a week or two in addition to the regular scheduled lesson. We encourage a weekly lesson wherever possible for optimal learning.
Statutory Holidays – we are closed on all statutory holidays.
2009 Lesson closings are:
New Year’s Day – January 1
Family Day - February 16
Good Friday - April 10
Victoria Day, May 18
Canada Day, July 1
Civic Holiday, August 3
Labour Day, September 7
Canadian Thanksgiving, October 12
Christmas Day, December 25
Boxing Day, December 26 (Store Open)
Click HERE to enroll in The Arts Music School